Frequently Asked Questions

BoVegas have collected answers on the most frequent questions you might have for your convenience.
Should you have more questions, please do not hesitate to contact us any time! We are working 24/7 for you.

BoVegas Casino accepts players from all over the world as long as they are of legal age, 18+ years old. Players may not participate if their jurisdiction is: Israel, Russian Federation, Poland, India, Ukraine, Hungary, Belarus, Malaysia and Costa Rica.

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If you have forgotten your username there are a couple of options to get it retrieved: You can either contact Customer Support via Live Chat and allow them to verify your account over the phone; or send an email request at [email protected] with your full name, physical address and date of birth and you will be advised on the username over the email.

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You can get your password reset taking advantage of "Forgot Password" button that is available from all gaming options of the casino. You will get an email with Security Code which you will be asked to type in together with the new password. You may also contact Customer Support representatives either via Live chat or over the phone in case you need any kind of assistance.

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BoVegas Casino allows only one active account per person/household in the casino. Creation of more than one account account can result in winnings being voided and all the accounts being terminated.

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You are allowed to have only one account per household, per address, per computer and per IP address. If more than one person in your household has an account you risk any winnings being voided and being banned from the casino, unless the matter has been discussed prior to creating accounts with Customer Support.

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Bonuses may only be redeemed on deposits that have not yet been played. You can redeem your bonus in the "Cashier" section by typing in the bonus code. It is advisable to redeem the coupon before making your deposit to enjoy the desired benefits. In case you need any kind of assistance please contact Customer Support.

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There are many reasons for a bonus to fail to be redeemed. If your bonus was not redeemed and no percentage has been applied to your deposit amount, please come to Live Chat before you start wagering your deposit and one of our friendly Customer Support representatives will assist you.

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Regular monthly bonuses are valid through the entire month they are issued for. Special promotions might be valid on particular days as specified in the details of the coupon. For more details on particular bonuses please make sure to check with Customer Support Desk via Live chat.

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Playthrough - is the amount of money that needs to be wagered to make your playable balance withdrawable. Every bet placed gets the total playthrough requirement decreased by the bet amount. When it stands at 0, it means the playthrough is completed and your upcoming earnings are your actual winnings.

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Some bonuses come with maximum cash out limit. This means that once you win you can withdraw up to the maximum cash out value determined by the bonus conditions. Thus, once the playthrough requirement of the bonus is met, in case you have the balance over the allowed max cashout limit it will be either deducted as soon as wagering is completed or while withdrawal being approved by the Finance department. It's will done by means of getting the funds above the reached max cashout voided upon processing your request for the cashout.

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Please note that you can play with only one bonus at a time.

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You can deny the bonus from your side in the Cashier or with the help of Customer support team.
How to do that on your side: enter the Cashier and access the Coupon tab. There you would need to click on Cancel Coupon in Active Coupon Details.

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Comp points are being automatically accrued while playing games at the casino. Every time you wager $10, you earn 1 comp point. $100 comp points can be exchanged into $1 to your playable balance with No Strings attached. Please note that comp points are not being generated while playing with No Deposit bonus. For more details please contact Customer Support Department.

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Deposits can be placed through the Cashier via Credit and Debit cards. There are also alternative payment options available depending on the player’s location. All the available methods are reflected in the Cashier.

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All the purchases are totally secure and safe! All your transactions are digitally encrypted using cutting edge Secure Socket Layer (SSL) technology, providing the highest level of security. It is very straightforward to fund your casino account. If you have any questions regarding payments, please feel free to reach us out via Live Chat or over the phone 24/7.

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You can take advantage of the following depositing options in our casino: Visa, MasterCard, Bitcoins, Neosurf (for Australian clients only) and Instant Gift Card (for American and Canadian clients only). For more details please address Customer Support team.

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Before you can withdraw funds from the casino account, you need to submit the list of required documents, the full list can be found in General Terms and Conditions at the website. Once the documents are approved by our Finance Department you can request the withdrawal in the Cashier.

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It takes up to 4 business days to get the documentation approved for the withdrawal. When the documents are approved, it takes up to 3-7 business days for our Finance department to process the withdrawal. Once the cashout is processed and withdrawal request is approved, you will receive an email with details on the withdrawal status; please note that it might take up to 7-10 business days for money to appear on the bank account / credit card since the moment of withdrawal approval due to international transfer of the funds.

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Please note that casino software is available for Windows users. MAC and Linux users can use Flash versions through regular access to the website on their browsers. To begin downloading the casino, you would need to click "DOWNLOAD" button. Please save the file to your PC to have access to the ALL the games offered at BoVegas. Once saved, you can start installation of the software by following easy user-friendly instructions.

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Please click on Sign-up on the right upper corner of the page and insert the necessary details to finalize the registration procedure.

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There are a couple of reasons why you would not be able to log in. The most common log in issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.

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Sometimes the emails that email servers might find suspicious drop down to Spam or Junk folders, please make sure to check them. Sometimes emails are being blocked at a server level that prevents you from receiving them. To stop this from happening, you are advised to add all of BoVegas Casino's email addresses to your address book and / or safe senders list.

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The random number generator used by our software has been certified by Gaming Laboratories International (GLI).

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You can play the Instant Play version of the casino on a MAC computer. The downloaded software is not compatible with MAC.

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BoVegas Casino operates on Eastern Standard Time.

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If you get disconnected while playing, the platform will remember where you left off and will reconnect you at the same spot. Please make sure to log back in with the same device you used before, as otherwise you might not be able to finish.

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You can contact us via email at [email protected], via phone +1 347 778 0761 or via Live chat.

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