*The minimum deposit is $50 (for EUR/AUD equivalent according to the latest exchange rate). A transaction of less than $50 (or any EUR/AUD currency equivalent) will be subject to fees according to 3rd party providers.
Having placed the first deposit, the Player is subjected to undergoing a verification process over the phone to confirm details on the account by the Customer Support Department. If such verification is not performed, the Casino reserves the right to block deposits, void promotions, winnings, and cancel withdrawals in the future.
Deposit cancellation: We fully understand that errors might happen at any time. BoVegas is ready to examine your case if your card has been charged twice, charged mistakenly, or without your authorization. A valid situation calls for refunding your payment method used (card). If you wish to delete the transaction and request a reimbursement, please address it to Customer Support or send an e-mail to: [email protected].
Having placed the first deposit, the Player is subjected to undergoing a verification process over the phone to confirm details on the account by the Customer Support Department. If such verification is not performed, the Casino reserves the right to block deposits, void promotions, winnings, and cancel withdrawals in the future.
Deposit cancellation: We fully understand that errors might happen at any time. BoVegas is ready to examine your case if your card has been charged twice, charged mistakenly, or without your authorization. A valid situation calls for refunding your payment method used (card). If you wish to delete the transaction and request a reimbursement, please address it to Customer Support or send an e-mail to: [email protected].
Bovegas Casino recognizes a two-step verification process. The first step called ID & Card Authorization should be completed upon placing a successful deposit.
To proceed, please, follow the link: https://gaming.bovegas.com/my-account/profile/id-card-verification
Alternatively, you can request a verification call by contacting the Live Support.
Note: All withdrawal requests must first be reviewed and approved by the casino finance department before being sent for payment. Upon making a withdrawal, a player will also be required to send in valid identification /billing documents proving player's age, address and payment info as the second step of the account verification. Please note that the withdrawal will not be processed for payment until BoVegas Online Casino has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
- Copy of ID (back and front in color);
- Copy of all the credit cards used (back and front in color). The company requires only the first six (6) and last four (4) digits of the card to verify it in the system with the player's signature on the back;
- Credit Card Authorization Agreement: (can be found by following the link);
- Payment Verification Form, filled in with necessary details for the wire transfer (can be found by following the link);
- Utility bill (or any other official document, containing player's current physical address and full name on it), not older than 3 (three) months.
Note: the Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements.
Please submit these documents to [email protected]